Pay Attention to Your Care

You’re in Charge

Errors can occur during your hospital stay. They can involve medications, procedures or paperwork—for example, being given salt with a meal when you’re on a salt-free diet, or receiving someone else’s medical forms.

You can help prevent errors by taking charge of your care. Be sure to:

• stay informed about your medical condition
• know the details of your treatment plan
• understand the tests and procedures you will undergo

Your doctor can answer these questions. Take notes when you speak with your doctor, or have a trusted friend or family member take notes for you so you can refer to them later. Also ask for any written information your doctor may be able to provide about your condition and/or treatments. Remember—you’re in charge.

You also can play an active role in your care with these tips:

• Tell your nurse if something doesn’t seem right.
  
• Know what time you normally get medicine, and tell your nurse if you don’t get it.
  
• Request drawings or illustrations to help you learn about your condition.
  
• Read and understand all medical forms before signing. Ask if you need information explained.
  
• If your treatment involves medical equipment, practice using it with your nurse before you leave the hospital.
  
• Don’t be afraid to ask for a second opinion. The more information you have, the better you will feel about making decisions.
  
• Talk to your doctor and family about whether you want life-saving actions taken.

And remember, take charge of your communication:

• Ask About Jargon: If you hear a medical term you don’t understand, ask what it means.
  
• Teach Back: After you get instructions or an explanation, repeat back what you thought you heard so you can double-check that you understand.
  
• Take Notes: Write down any key facts your doctor tells you so you won’t forget.

You Are Key 

You are the most important member of your health care team. Make sure you:

• understand your treatment
  
• ask questions
  
• speak up about pain
  
• know your medicines
  
• plan early for a successful discharge